PC Client Error

  • Last Post 16 November 2020
jjames posted this 13 November 2020

Hi All,

can someone help,

i keep getting the error below when opening the PC Client

'Unable to connect, The ClientSDK connection isnt able to connect to the servers Network Service, please check if its running'

can someone help ?

PC Client version is

Server version is 5.10.20


luca.scarpati posted this 16 November 2020

Hi James,


I think that your problem is related to a lack of communication with the server because from how you can read it cannot connect to the Network Service.

For sure this problem is related to your environment, try to check that there is no active firewall and/or antivirus blocking any connections.


For more info about the server ports, please check this: application ports


Best regards,