FAQ Discussions

What are the v5 application ports?

2021-03-02T14:41:46.0000000

General ports:

- 1984 = MFP Wrapper Service

- 9921 = MFP Wrapper Service FTP-Port

- 1985 = Network Service FTP server

- 1986 = Network Web Service

- 1987 = Network Service

- 1988 = Network Service extended Web Service

- 1989 = Task Processing Web Service

- 1990 = Network Service Web API

- 1991 = Network Service Web API (SSL)

- 1992 = Task Processing Web API

- 1993 = Task Processing Web API (SSL)

- 30440 = Repository Indexing Service

- 60440 = Web UI control port

- 60441 = Load Balancing management Service (This port is in use by the management server(s) and all the process clusters)

- 60888 = Events web socket

Clients ports:

Brother

- 8789 = Brother Web Client

FujiFilm

- 8590 = FujiFilm Linkage Document WebService

- 8689 = HP Web Client

- 8690 = HPWCF Communication Service Host

- 8691 = HP FTP file transfer

Konica Minolta

- 50001 = OpenAPI Service Port (device port)

- 50003 = OpenAPI SSL Service Port (device port)

- 50120 = OpenAPI Service Port for Communication

- 50121 = OpenAPI Service Port for FTP file transfer

- 50220 = OpenAPI WEB Communication for WebClient

- 50221 = OpenAPI WCF Communication for WebClient

- 50222 = OpenAPI WEB Client

- 50320 = OpenAPI WEB Communication for Authentication WebClient

- 50321 = OpenAPI WCF Communication for Authentication WebClient

- 50420 = OpenAPI WEB Communication for PullPrint WebClient

- 50421 = OpenAPI WCF Communication for PullPrint WebClient

Kyocera

- 8380 = Kyocera Web Client

- 8390 = Kyocera WCF Communication Service Host

OKI

- 8480 = OKI Web Client

- 8490 = OKI WCF Communication Service Host

Samsung

- 8890 = Samsung XOA Web Service Port

Sharp

- 8280 = Sharp Web Client

- 8290 = Sharp WCF Communication Service Host

- 8291 = Sharp FTP file transfer

Toshiba / OKI (based on EWB platform)

- 8089 = Toshiba WEB client

- 8090 = Toshiba WCF Communication Service Host

- 8091 = Toshiba WCF Image Transfer Service Host

- 50083 = Toshiba EWB Web Service (device port)

- 49629 = Toshiba Output Management Web Service (device port)

Xerox

- 8120 = Xerox WCF Communication Service Host

- 8121 = Xerox FTP File transfer

- 8122 = Xerox WEB Client

Other ports:

- 80, 443 = Automatic Updater & Licensing Services (N.B. Web Service communication is in use, it may blocked by firewall/proxies/network filters even on standard web port 80).

If you are looking for the v4 application ports please refer to the appropriate article here.

What is the difference between PC Client and PC Client Pro?

2020-10-29T16:04:53.0000000

The PC clients work pretty much the same way.

The Pro version has embedded OCR and Barcode reader to extract data directly into document preview to fill questions data so you might do batch station pre-processing.

Another difference (maybe for more advanced scope who want to have everything under control) the Pro version have the possibility to execute step by step the workflow with Task Mode option enable. Using it is possible to check and to edit the variables values.

JS Scripting FAQ

2020-09-29T10:26:35.0000000

Does the JS scripting require Java (JRE/JDK) to be installed?

No, no pre-requirements are needed for JS scripting.

Does the JS engine support modern Javascript like modules, classes, etc.?

Yes as per Javascript standards with the limitation of not running in a client side (e.g. browsers) environment, especially when referring to file inclusions and access rights.

What is the JS ECMAScript version supported?

Full ECMA 5.1 compliance with partially ECMA 6.0 implementation.

What .NET components are supported?

Full base CLR namespace and classes with support for objects, properties, methods, delegates and anonymous objects.

Follow this conversion table for data type conversion JS->CLR:

Primitive values
Object -> expando objects (IDictionary<string, string> and dynamic)
Array -> object[]
Date -> DateTime
number -> double
string -> string
boolean -> bool
Regexp -> RegExp
Function -> Delegate

Is JS scripting running natively at 64bits?

Yes while VBS runs emulated in 32bits COM environment.

What does it happen if I have an exception in my JS?

Error will logged in the process logs with details of the error, compared to current VBS 64 bits which outputs just a generic COM component.

Can I use JS debugger functions into my JS code?

No, debugging is not supported because JS code is running in a context of a Windows Service where interactive actions are not allowed and break points can produce unexpected general behaviors.

Can I use Threads in my JS code?

No, threading is not supported because Scanshare processing engine is a synchronous FIFO queue and async operations are not handled while the processing engine waits for the script execution to proceed to the next workflow step.

What are the supported scripting language?

2020-09-29T10:15:48.0000000

Starting of version 5.07.20 supported scripting languages are:

Starting of version 5.09.20 JS scripting language supports JS.NET components.

What does "Installation not supported" mean when displayed inside Clients status?

2020-06-23T07:57:57.0000000

Installation not supported is displayed in Client Device Status field when the specific type of client doesn't support any embedded automatic installation. The message is not an issue, neither means the client isn't functional.

The Device Status field is an information field reporting the status of the embedded client, when this is supported.

Brands supporting automatic installation are:

Develop / Konica Minolta / Olivetti
HP
Kyocera / Olivetti (only on certain models and only for the embedded scan application version)
OKI (only EWB type)
Ricoh
Samsung
Toshiba
Xerox

All other brands require the manual installation of the client application after (or prior) the client has been added to the server clients list.

Packages are always included in the installation except for PC Clients requiring their own Windows installer and for Mobile apps available on the official Google and Apple stores.

When does the installation generate a "Source file not found" error?

2020-05-29T14:11:39.0000000

If you encounter a "Source file not found" error similar to this during any product installation you have a problem with a Windows Security Update and the UAC control.

A workaround is to whitelist the installer following this procedure:

Create a DWORD named SecureRepairPolicy with value 2 in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer

Create Key SecureRepairWhitelist in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer

In SecureRepairWhitelist create a String with the Product ID you want to whitelist as name. You can get the specific product ID by running the installer with the logs enabled and grabbing it at the Product Code property

Which virtual hardware environments does the license support?

2020-04-09T13:52:25.0000000

Microsoft Hyper-V
Sun xVM VirtualBox
VMWare
QEMU

Remember that the virtual license can only be activated online.

How can I use the UNIQUECOUNTER variable?

2020-03-26T23:52:46.0000000

UNIQUECOUNTER is a special variable available in the Windows File System based modules and connectors which generates a counter when the file is already existing.

%UNIQUECOUNTER% = initially not existing when file doesn't exist
%UNIQUECOUNTER3% = initially not existing when file doesn't exist, it is formatted by x (3) digits (e.g. 000)
%UNIQUECOUNTER3+7% = initially not existing when file doesn't exist, it is formatted by x (3) digits and starting from y (7) (e.g. 007)
%UNIQUECOUNTER3+7I% = (Inclusive) same as before but initially inclusive (so first file it will come directly with 007 rather than empty) -> this is your case
%UNIQUECOUNTER3+7+_% = existing or not initially according the usage of I which can be added or not but using the _ character as separation from the previous filename (e.g. _007). This is for cases when you don't want the extra char when the counter isn't used (example without I so counter not used initially) because if you put the _ in the filename then the initially filename will just end in _ being without the counter.

Which output formats are supported?

2020-03-10T16:56:48.0000000

Alto

Open XML EU METa schema (Requires OCR)

Bmp

Windows and OS/2 Bitmap Formats

Csv

CSV File Format (Via DataExport module or connector)

Docx

Microsoft Word Document Format (Requires OCR)

Doc

Microsoft Word 97-2013 Document Format (Requires OCR)

Gif

GIF Format

Htm

HyperText Markup Language Format (Via DataExport module or connector)

Jp2 of JpX

JPEG 2000 Compressed

Jpeg

JPEG Lossless Format

Odt

OASIS Open Document Format for Office Applications (Requires OCR)

Original

Keep the original format of the workflow process without any processing

Pdf

Portable Document Format (File-Format-PDF.html)

Searchable (requires OCR)
PDF/A compliance supported
MRC compression supported
Security supported
Digital signature supported

Png

Portable Network Graphics Format

Pptx

Microsoft PowerPoint Presentation Format (Requires OCR, only available with Abbyy OCR engine)

Rtf

Microsoft Rich Text Format (Requires OCR)

Tiff

Tagged Image File Format

Txt

Text based format (Via DataExport module or connector)

Xlsx

Microsoft Excel Spreadsheet Format (Requires OCR)

Xls

Microsoft Excel 97-2003 Spreadsheet Format (Requires OCR)

Xps

Microsoft XML Paper Specification

How do I troubleshoot installation problems?

2019-03-06T08:31:18.0000000

Scanshare installers are Windows Installer standard installers which are doing several common system operations such as installing services, configuring Windows Firewall rules, doing checks on the system and so on.

The installer process may fail ending in a generic error without much details of what actually failed. This is the typical dialog error message for such cases:

In order to troubleshoot the installer process Windows Installer provides a full detailed log of the complete process, disabled by default.

Windows Installer log can be enabled by running the target installer from a CMD prompt executed as administrator. First navigate to the folder where the Scanshare installer is located and launch the command:

"Scanshare Setup vx.x.exe" /L*V log.txt"

Note that /L*V is all together without any space.

A log.txt text file will be created next to the installer exe file.

How do I install an update package offline?

2019-03-01T10:32:51.0000000

If the Scanshare server is offline update packages can be downloaded from a different machine with internet access and installed offline via command line.

A downloaded update package consists of 2 files:

KBXXXXXX.txt
KBXXXXXX.zip

(where XXXXXX is the number in 6digits of the update, e.g. 000038)

In order to install the package offline move them to the target Scanshare server installation and follow the steps below:

Place both files in a temporary folder with read access
Open a Windows CMD with Administrator rights
Navigate to the root Scanshare server installation folder
- e.g. C:\Program Files\Scanshare\Scanshare
Run the command: Host.exe /updateoffline "C:\PATHTOTHEPACKAGES\KBXXXXXX.txt" VERSION
- VERSION is the current version, e.g. 4.10.0.0. Note: the version must be complete of any updates installed just as shown in the footer of the control panel, e.g. 4.10.0.0.038 (4.10 with update 38 installed)

The status of the process is reported on the command line and If the command executes correctly the update Tile will be also visible in the Dashboard at the next control panel login, in the same way of the online automatic installation.

Please ask your reseller where to obtain the offline update packages.

How do I disable Windows Defender file scanning?

2018-08-17T15:41:46.0000000

Window Defender is often responsible of a slow installation process and / or a slow initial first loading of the Scanshare Server.

This is due to the internal file processor which will scan all application files while Windows Installer is decompressing the installer resources and first loading routine is scanning and deploying application modules.

In order to speed up both processes Windows Defender can be turned off before the installation is launched and / or before the application is started for the first time (or after a server reboot), resulting in a noticeable time difference of the process.

Windows Defender cannot be disabled fully via software configuration, so please follow these steps:

1) Right click on the start menu icon, select Run and type "gpedit.msc" in order to open the Local Group Policy editor

2) Scroll and open the setting "Computer Configuration / Administrative Templates / Windows Components / Windows Defender (in most recent Windows updates it is called "Windows Defender Antivirus")

3) Select the "Turn off Windows Defender" (or "Turn off Windows Defender Antivirus") setting and Enable the policy setting

The new policy will be directly applied without any extra operation or any system restart.

Note: you might be not able to change those settings if domain policies are enforced.

Now launch the Scanshare Server installer and / or start the web control panel and you can re-enable Windows Defender at the end of the process by reverting the procedure and remove the setting.

What types of files can be inserted into a Watch Folder?

2018-06-26T10:19:33.0000000

The easy answer is any file can be inserted in the watch folder according to the "Skip processing" setting:

...if it is enabled, the complete document process is skipped and source files go directly to the store modules in their original format, untouched.

When Skip processing is disabled (default), file types that can be processed are:

- .Bmp -> Windows Bitmap (BMP). This is a file format created by Microsoft. Some BMP images are compressed with RLE-type compression.

OS/2 Bitmap (OS/2 BMP). These are files created on an OS/2 operating system. Scanshare supports both 1.x and 2.x formats.

File constants associated with these file formats are:

- .Doc -> is the default format used with Office 97-2003. DOC is a Microsoft proprietary Binary Interchange File Format. Microsoft Word 97-2003 uses DOC as the default file format when creating a new document.

- .Docx -> is part of Microsoft Office Open XML specification (also known as OOXML or OpenXML) and was introduced with Office 2007. DOCX is a zipped, XML-based file format. Microsoft Word 2007 and later uses DOCX as the default file format when creating a new document. Support for loading and saving legacy DOC files is also included.

- .Eps -> Encapsulated PostScript (EPS) , PostScript Raster (Encapsulated PostScript). These files are used primarily on PostScript printers. These printers usually offer more variety of fonts and higher resolution than standard laser printers. EPS files will work on any PostScript compatible printer and any end-user application that supports placement of EPS files in its workspace.

The image that you read from an EPS file can be a PostScript image, a PostScript raster image, an embedded TIFF image, or an embedded WMF image. The image that you write to an EPS file is always a PostScript raster image.

These files can be forced to open thumbnails instead of the PostScript data by setting the ForceThumbnail property to true.

For a PostScript image, you can read the following bits per pixel, using various DPI options: 1, 4, 8, 24. This requires the PDF filter.

For a PostScript raster image, you can read the following bits per pixel: 1, 8, 24.

For an embedded TIFF image, you can read the following bits per pixel: 1, 4, 8, 16, 24, 32.

For an embedded WMF file, you can read the following bits per pixel: 24.

You can write only an 8-bit PostScript raster image, which is grayscale. The file constants associated with this file format are:

- .Fax -> TIFF CCITT and Other FAX Formats

Raw FAX:

FAX Group 3. This is a raw FAX format (without a header) for Group 3 support. Scanshare supports both 1-dimension and 2-dimension variations of this format.

FAX Group 4. This is a raw FAX format (without a header) for Group 4 support.

The file constants associated with this file format are:

LaserView LaserData:

LaserView LaserData. The LaserData file format is a legacy Group 4 compressed FAX format.

The file constants associated with this file format are:

- .Gif -> This is the Graphics Interchange Format for storing and exchanging color raster images. Scanshare supports transparency as well as local and global palettes.

Animated GIF. This is a multipage GIF format that can be played as an animation by displaying the images sequentially. Scanshare lets you create and play the animations.

These files are LZW compressed.

The file constants associated with this file format are:

- .Htm -> Hypertext Markup Language (HTML) is the predominant markup language for web pages. It was created by the World Wide Web Consortium and WHATWG. It is used by the Firefox, Chrome, and Internet Explorer browsers. For more information, refer to http://www.w3.org.

The default extensions for this format are: .htm, .html, and .xhtml

File constants associated with this file format are:

- .Img -> These files are native to the Graphical Environment Manager developed by Digital Research.

File constant associated with this file format are:

- .J2k -> This is a JPEG 2000 Format. Scanshare can read 8-bit, 12-bit, and 16-bit grayscale and 24-bit and 48-bit color images. Scanshare can save 8-bit, 12-bit and 16-bit grayscale and 24-bit, 32-bit, 48-bit and 64-bit color images. The J2K format contains only a stream of image data.

- .Jb2 -> The JBIG2 file format is a raster file format created by ISO/IEC 14492. This format is support by Image Power. This format is an industry standard lossless, lossy and lossy to lossless compressed file format for bi-tonal (black and white) images. LEAD's JBIG2 support handles the various flavor of generic region encoding/decoding procedure based on sequential coding of the image pixels using arithmetic coding (lossless). The generic region encoding/decoding procedure encodes/decodes a bitmap, treating it simply as an array of binary pixels. In order to achieve highest compression ratios available by the generic region encoding procedure of JBIG2 format, LEAD also takes full advantage of all the functional blocks of this robust standard including the Adaptive Arithmetic Encoder, the Adaptive Template Pixels, and the Typical Prediction Block. Saving images in a JBIG2 format results in smaller image files sizes when compared to other industry standard compressed formats such as JBIG, CCITT G3 or G4. JBIG2 can compress bi-tonal images 2 - 5 times more than the same image compressed with the CCITT G4 compression.

This file format supports loading JBIG2 file with Refinement regions.

This file format supports loading JBIG2 files with non-sequential headers.

This file format supports saving large files (larger than 1.5 GB).

The default extension used by this format is: JB2.

This file format does not support progressive loads and saves, stamps, or Lossless JPEG compression.

The file constants associated with this file format are:

- .Jbg -> JBIG (JBG) is an industry standard lossless compressed file format for bi-tonal (black and white), grayscale and color images. LEAD's JBIG support is comprehensive and handles the various flavors and bits per pixel as defined by the specification including progressive, where you can store and send multiple representations of images at different resolutions without any extra storage overhead. In order to achieve highest compression ratios available by the JBIG format, LEAD also takes full advantage of all the functional blocks of this robust standard including the Adaptive Arithmetic Encoder, the Adaptive Template Block, the Typical Prediction Block, the Resolution Reduction Block, and the Deterministic Prediction Block. Saving images in a JBIG format results in smaller image files sizes when compared to other industry standard compressed formats such as CCITT G3 or G4.

JBIG compression is superior to LZW, TIFF Group 4 and other 1-bit compression.

The file constants associated with this file format are:

- .Pcx -> reads and writes the following PCX formats:

PCX. This is a file format created by ZSoft. This format compresses its image data with the RLE type compression.

DCX. This is a multipage PCX format that enables a file to contain more than one image. It is handled the same as a regular PCX file, except for the multipage feature.

For PCX and DCX files, you can read and write the following bits per pixel: 1, 4, 8, 24.

LEAD supports loading and saving multi-page files in this format.

File constants associated with this file format are:

- .Png -> (Portable Network Graphics) is a replacement for the GIF format. It is a full-featured (non-LZW) compressed format intended for widespread use without legal restraints.

Scanshare supports reading and writing PNG 1+1 files. Scanshare supports reading (but not writing) interlaced PNG files.

To implement the paint-while-load feature, set the Passes property to paint the image in more than one pass.

The file constants associated with this file format are:

- .Pnm ->The Portable Bitmap Utilities consists of Portable Greymap Utilities (PGM), Portable Pixmap Utilities (PPM), and Portable Anymap Utilities (PNM). Their source is the UNIX environment.

File constants associated with this file format are:

- .Ppt -> is the default format used with Office 97-2003. PPT is a Microsoft proprietary Binary Interchange File Format. Microsoft PowerPoint 97-2003 uses PPT as the default file format when creating a new document.

- .Ppx -> PPTX is part of Microsoft Office Open XML specification (also known as OOXML or OpenXML) and was introduced with Office 2007. PPTX is a zipped, XML-based file format. Microsoft PowerPoint 2007 and later uses PPTX as the default file format when creating a new presentations.

The PPTX and PPT file extensions are used for Microsoft PowerPoint Presentations, part of the Microsoft Office Suite of software.

PPTX/PPT files are used to store a collection of records and structures that specify slides, shapes, pictures, audio, video, text, and other presentation content. This content can then be delivered to an audience by means of a slide show.

The default extension used by this format is: PPTX or PPT

File constants associated with this file format are:

- .Psd -> Photoshop 3.0 (PSD) is the format produced by the Adobe Photoshop graphics editor.

The file constants associated with this file format are:

- .Pub -> EPUB is designed for reflowable content, meaning that the text display can be optimized for the different display devices used by the different readers. Devices such as the iPad can display EPUB-formatted books. The format is meant to function as a single format that publishers and conversion houses can use in-house, as well as for distribution and sale. The format was designed by the International Digital Publishing Forum (IDPF).

File constants associated with this file format are:

- .Raw -> The RAW File Filter can be used to load and save raw uncompressed data. The raw data can have:

Any offset in the file

Any bits per pixel

Any width/height

Each line padded to 4 bytes

Any view perspective

BGR or RGB color order

- .Rtf -> The Rich Text Format (RTF) specification is a method of encoding formatted text and graphics for easy transfer between applications. Currently, users depend on special translation software to move word-processing documents between different MS-DOS®, Windows, OS/2, Macintosh, and Power Macintosh applications. This raster format was developed by Microsoft and is used by WordPad.

RTF uses the ANSI, PC-8, Macintosh, or IBM PC character set to control the representation and formatting of a document, both on the screen and in print. With the RTF Specification, documents created under different operating systems and with different software applications can be transferred between those operating systems and applications. Scanshare can load versions 1, 2, and 3.

File constants associated with this file format are:

- .Tga -> Truevision TGA (TARGA) is a file format created by Truevision Inc. Scanshare supports all uncompressed and RLE compressed TGA file formats.

The file constants associated with this file format are:

- .Tif -> TIFF and BigTIFF (Tagged Image File Format)

TIFF is a tag-based file format designed to promote universal interchanges of digital image data. Because TIFF files do not have a single way to store image data, there are many versions of TIFF. LEADTOOLS supports the most common TIFF formats. The usual file extension is TIFF for single-image files, and MPT for multipage files (which can contain many images). TIFF files can contain many comment fields of various types. Use the ReadComment method to read comments in an existing file. Before writing a file, use the Comments property to set an array of comments to be saved in the file.

TIFF files use 32-bit offsets, so they are limited to 4GB. A newer version of this file format, BigTIFF, uses 64-bit offsets and can create files bigger than 4GB. Not all TIFF readers support BigTIFF files. TIFF and BigTIFF pages cannot be mixed in the same file: all the pages in the file must be either TIFF or BigTIFF. However, you can use CompactFile to convert between TIFF and BigTIFF files without recompressing the image data.

BigTIFF and TIFF files have the same capabilities. For simplicity, for the rest of this document "TIFF" will refer to both TIFF and BigTIFF files.

- .Txt -> text file format

The following text formats are supported:

ASCII

UTF-8 (with or without BOM)

UTF-16 LE (with or without BOM)

UTF-16 BE (with or without BOM)

UTF-32 LE (with or without BOM)

UTF-32 BE (with or without BOM)

The following file constants are associated with this file format:

- .Xls -> is the default format used with Office 97-2003. XLS is a Microsoft proprietary Binary Interchange File Format. Microsoft Excel 97-2003 uses XLS as the default file format when creating a new document.

- .Xlx -> is part of Microsoft Office Open XML specification (also known as OOXML or OpenXML) and was introduced with Office 2007. XLSX is a zipped, XML-based file format. Microsoft Excel 2007 and later uses XLSX as the default file format when creating a new spreadsheets.

The XLSX and XLS file extensions are used for Microsoft Excel spreadsheets, part of the Microsoft Office Suite of software.

XLSX/XLS files are used to store data such as numbers, formulas, text, and drawing shape.

The file constants associated with this file format are:

- .Xps -> Open XML Paper Specification Format. The XML Paper Specification format is a new electronic document format supported natively by Microsoft Windows and Office. The XPS format is designed for high-quality printing. The standard for XPS is TC46 - Open XML Paper Specification (XPS), which is produced by Ecma-International.

File constants associated with this file format are:

All not image based files will be rasterized during processing using the selected workflow raster resolution.

Note: only image based formats are supported if Abbyy engine is in use anywhere in the process and no specific process options are enabled before it.

Which PDF/A compliance levels are supported?

2017-12-21T10:45:35.0000000

The supported PDF/A compliance levels are different based on the engine in use, with or without OCR enabled.

Nuance:

1b (default)

ABBYY:

1a (default)
1b
2a
2u
3a
3u

What are the supported applications connector versions?

2017-10-12T07:53:55.0000000

Here's a list with more information:

AfasOnline: up to Profit 9
Affinity: up to v9
Alfresco: Content Services
Amazon AWS: S3
Box: cloud
Docuware: cloud
Dokmee: cloud
Dokoni
DossierApp
Dropbox: cloud
DynamicsNAV: 2009, 2013, 2015
Dynamics365: cloud
ELO: professional 9, 10, 11
enVision: cloud
Evernote: cloud
ExactOnline: cloud
Fierit: cloud
FileBound
GoogleDrive: cloud
GreenlightCRM
HR2day: cloud
iFax
iManage
InfinityLaw: up to 9.19.x
Infotraq: up to v3.x
KodoCloudFax
KOMIDoc: cloud
LEAP: cloud (UK and AUS environments)
M-Files: cloud and up to v11.x on premise
MediaFire: cloud
MYOB: on premise & cloud (AccountRight)
Nedap Ons: cloud
Netlex: cloud
Nmbrs: cloud
Objective: up to v10
OliBox: cloud
OnBase: up to v18 (needs Unity SDK license)
OneDrive: cloud
OneDrive for Business: cloud
OpenText Content Server: v10.x
Orbeon: up to latest available
Osiris
Palace: cloud
PlacePoint: Office 365 cloud, 2019, 2016, 2013, 2010 on premise
PowerOffice: cloud (Go)
Practice Evolve: up to latest available
ProLife: cloud
PropertyMe: cloud
raet Youforce: cloud
Records Manager: v7.x, v8.x, v9.x
Regas: cloud
SAP
Sage: cloud (200)
Salesforce: cloud
Citrix ShareFile: cloud
Sentral
Sharepoint: Office 365 cloud, 2019, 2016, 2013, 2010 on premise
Store+Find: up to v2.x
SynergyEnterprise: up to latest available
Windream: up to latest (needs to be installed on the same machine)
TRIM: v7.x (now Records Manager)
VismaNet: cloud
Worksite: v8.x, v9.x
Xero: cloud
XPLAN: cloud

What are the available Command Line options?

2017-09-07T17:50:06.0000000

A command line interface where you can perform some management operations is available by the Host.exe program.

In order to execute commands run the Windows CMD as Administrator, CWD to the installation folder and execute the command:

e.g. C:\Program Files (x86)\Scanshare\Scanshare\

Host.exe /update xxxx-xxxx-xxxx-xxxx

Check for available application updates (it will use internet)

Host.exe /updateoffline descriptorPath version

Install available application updates provided offline

- descriptorPath: the update full path descriptor txt file

- version: update version number

(Please contact support to obtain the offline update package, if available)

Host.exe /activatelicense xxxx-xxxx-xxxx-xxxx

Activate the specific license serial (online activation)

Host.exe /checklicense

Check and print the installed license

Example result:

Host.exe /updatelicense

Update current license (online update)

Host.exe /removelicense

Remove current license (Note: this operation will stop the application from working. A new license will be requested at the next startup)

What are the v4 application ports?

2016-11-21T15:13:01.0000000

General ports:

- 1984 = MFP Wrapper Service

- 9921 = MFP Wrapper Service FTP-Port

- 1985 = Network Service FTP server

- 1986 = Network Web Service

- 1987 = Network Service

- 1988 = Network Service extended Web Service

- 1989 = Task Processing Web Service

- 1990 = Network Service Web API

- 1991 = Network Service Web API (SSL)

- 30440 = Repository Indexing Service

- 60440 = Web UI control port

- 60441 = Load Balancing management Service (This port is in use by the management server(s) and all the process clusters)

Clients ports:

Toshiba / OKI (based on EWB platform)

- 8089 = Toshiba WEB client

- 8090 = Toshiba WCF Communication Service Host

- 8091 = Toshiba WCF Image Transfer Service Host

- 50083 = Toshiba EWB Web Service (device port)

- 49629 = Toshiba Output Management Web Service (device port)

Xerox

- 8120 = Xerox WCF Communication Service Host

- 8121 = Xerox FTP File transfer

- 8122 = Xerox WEB Client

Sharp

- 8280 = Sharp Web Client

- 8290 = Sharp WCF Communication Service Host

- 8291 = Sharp FTP file transfer

Kyocera

- 8380 = Kyocera Web Client

- 8390 = Kyocera WCF Communication Service Host

Konica Minolta

- 50001 = OpenAPI Service Port (device port)

- 50003 = OpenAPI SSL Service Port (device port)

- 50120 = OpenAPI Service Port for Communication

- 50121 = OpenAPI Service Port for FTP file transfer

- 50220 = OpenAPI WEB Communication for WebClient

- 50221 = OpenAPI WCF Communication for WebClient

- 50222 = OpenAPI WEB Client

Samsung

- 8890 = Samsung XOA Web Service Port

OKI

- 8480 = OKI Web Client

- 8490 = OKI WCF Communication Service Host

- 8689 = HP Web Client

- 8690 = HPWCF Communication Service Host

- 8691 = HP FTP file transfer

Other ports:

- 80, 443 = Automatic Updater & Licensing Services (N.B. Web Service communication is in use, it may blocked by firewall/proxies/network filters even on standard web port 80).

If you are looking for the v5 application ports please refer to the appropriate article here.

How do I configure DNS for OAuth?

2016-09-20T09:33:55.0000000

All OAuth connectors require that the UI is used from the DNS myenterprise.scanshare.com (check the manual for the brand specific one) due to double security verification in the OAuth callback process.

To get it working just register a local DNS pointing to your Scanshare server IP address (127.0.0.1 if you just access from local browsers). Then change the default web application binding on Ultidev Web Server Pro from http to https using any certificate.

NOTE: with V5 jump directly to point 13 as all SSL binding is pre-configured

- Link to video:

https://www.youtube.com/watch?v=RXyRo8pLpV0&t=78s

Follow the steps ( easy ) :

10.

11.

12.

13.

14. if it is local, otherwise the DNS must be added to the domai's DNS server

15.

16.

17.

18.

Why does my workflow generate a "Bad Net Name" error?

2016-09-16T10:22:54.0000000

Workflow may generate a "Bad Net Name" error on all modules which access a folder, e.g. Watch Folder capture module, Windows File System connector, Data Export module.

The error is occurring when you are saving the credentials in the browser in use and you use regular local paths. The browser may match the couple of tags "Username/Password", existing in all folder based modules/connectors to authenticate on a shared folder, and auto fill them, also when using a local folder, with the saved credentials for this web site, e.g. the main adminn login account.

In this case Scanshare will try to authenticate with such credentials on the local path which will generate a bad net name, being local.

To solve the problem disable and clear the credentials saved for the Scanshare application URL or modify the faulty workflow by removing the saved credentials. To do that check all folder based modules of the workflow for the Username/Password fields, delete the contents and save the updated settings.

N.B. If you still have the credentials saving enabled they may be auto-filled again when modifying and saving anytime the folder based module settings.

Why does the Kyocera v4 embedded MFP client generate a "Bad Request" error message?

2016-09-15T22:15:42.0000000

Kyocera v4 embedded MFP client generates a "Bad Request" error message on the panel of the device due to a bug in the web server which hosts Scanshare applications.

The bug is about a specific parameter codified into the Kyocera browsers requests which will get the Scanshare web server generates the bad request.

Since the browser is a thirdy party too, a workaround is suggested to use the Kyocera v4 embedded MFP client:

Install IIS from Windows Features making sure .NET 3.5, .NET 4.5, Static content, Dynamic content features are marked;
Open Ultidev Web Server Pro from the Start Menu and change the Scanshare Kyocera MFP Client port from 8380 to an unused number (e.g. 18380);
Open the IIS console and add a new Site pointing to the Scanshare Kyocera MFP client installation folder (e.g. C:Program Files (x86)ScanshareScanshareKyoceraWeb) and using 8380 as port;
Make sure the created application pool is set to run 32bits application into its Advanced Settings;

Enjoy our Kyocera embedded experience!

Which SharePoint versions are supported?

2016-03-25T09:19:59.0000000

Sharepoint Server 2007
Sharepoint Server 2010
Sharepoint Server 2013
Sharepoint Server 2016
Sharepoint Server 2019
Sharepoint Online (Office 365) (using the specific checkbox in the connector settings)

Which languages are supported by the OCR engines?

2016-03-09T17:38:41.0000000

The following languages are supported by Nuance:

Afrikaans, Albanian, Basque, Belarussian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, French, Galician, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Latvian, Lithuanian, Macedonian, Norwegian;, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian

The following languages are supported by ABBYY:

Afrikaans, Albanian, Arabic (Saudi Arabia) *, Armenian (Eastern) *, Armenian (Grabar) *, Armenian (Western) *, Azerbaijani (Cyrillic), Azerbaijani (Latin), Basque, Belarussian, Bulgarian, Catalan, Chinese Simplified *, Chinese Traditional *, Corsican, Slovak, Croatian, Slovenian, Czech, Danish, Dutch (Belgium), Dutch (Nederlands), English, Estonian, Finnish, French, Frisian (Bokmal), German, German (Luxembourg), German (New, spelling), Greek, Hawaiian, Hebrew *, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese *, Kirgiz, Kon, Korean *, Korean (Hangul) *, Kurdish, Latin, Latvian, Latvian (Written in thic script), Lithuanian, Maltese, Macedonian, Monl, Norwegian, Norwegian (Nysorsk + Bokmal), Norwegian (Nysorsk), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Romanian (Moldavia), Romany, Russian, Russian (Old spelling), Sami (Lappish), Scottish, Gaelic, Serbian (Cyrillic), Serbian (Latin), Spanish, Swedish, Thai *, Turkish, Ukranian, Uzbek (Cyrillic), Uzbek (Latin), Vietnamese *, Welsh

* Languages marked are only available as Advanced OCR extra option

Which barcode types are supported?

2016-03-09T15:42:39.0000000

Australian Post 4-State
Aztec
Code 11 (USD-8)
Code 128
Code 3 of 9
Code 93
Codabar (Ames Code / USD-4 / NW-7 / 2 of 7 code)
Datamatrix
EAN-13
EAN-8
EAN EXT-2
EAN EXT5
GS1 Databar
GS1 Databar Expanded
GS1 Databar Expanded Stacked
GS1 Databar Limited
GS1 Databar Stacked
Interleaved 2 of 5
Maxi
MicroPDF417
MicroQR
MSI
Patch code
PDF417
Planet
Postnet
QR code
Royal Mail (RM4SS) 4 State
Standard 2 of 5 (Industrial 2 of 5)
UCCEAN 128
UPC-A
UPC-E
USPS OneCode 4-State Barcode (4BC)

Which MFD devices are embedded supported?

2016-03-08T19:26:18.0000000

Brother: devices equipped with BSI interface

FujiFilm/Katun: devices equipped with AIP interface

HP: all Enterprise devices equipped with Omni UI and FutureSmart 4 and greater, Workpath enable devices by the HP Solutions Catalogue

Konica Minolta/Develop/Olivetti: devices equipped with OpenAPI 2.0 and greater, inclusive of Chromium browsers based devices and WPH devices, IWS platform

Kyocera/Olivetti: devices equipped with HyPAS or HyPAS Web 2.5 and greater

Lexmark: devices equipped with fw2 and greater up to fw6, inclusive of Android based devices

OKI: all EWB and sXP2 equipped devices

Plustek: all Android based scanners

Ricoh: devices equipped with SDK 1.x, 2.x, 4.x, 5.x, 6.x, 7.x, 10.x (except devices with 4 line LCD display), devices equipped with SmartSDK SOP 2.0 and greater

Samsung: XOA devices, XOA-Web devices, SmartUX devices

Sharp: devices equipped with OSA 3.0 and greater (HTML browser equipped, inclusive of n versions)

Toshiba: e-BRIDGE 3, e-BRIDGE X, e-BRIDGE N and e-BRIDGE embedded devices

Xerox: devices with EIP Platform 1.0 and greater

What are the v4 requirements?

2016-03-08T19:20:13.0000000

Hardware requirements:

Minimum CPU 2 Ghz DC, Recommended QC
Minimum RAM 2 GB, Recommended 4 GB dedicated*
Minimum HDD 80 GB

Supported Operating Systems**:

Windows Server 2008 (32-64)
Windows Server 2008 R2 (32-64)
Windows Server 2012 (32-64)
Windows Server 2012 R2 (32-64)
Windows Server 2016
Windows Server 2019
Windows Vista (32-64)
Windows 7 (32-64)
Windows 8 (32-64)
Windows 8.1 (32-64)
Windows 10 (32-64)
Windows 10 TS2 (32-64)
Windows 10 RS1 (32-64)
Windows 10 RS2 (32-64)
Windows 10 19x

All server and PC client versions are supported in virtual hardware environments, such as Microsoft Hyper-V, Sun Virtualbox and VMWare.

Additional requirements:

Microsoft .NET Framework 3.5 SP1 (required to be pre-installed)

All installers will check also the existence of Microsoft .NET Framework 4.6***, if not installed it will be installed as pre-requisite before the main installation takes place.

The server is a web based application, hence requiring a web server which is built-in and installed as pre-requisite by the installers. The web server in use is: Ultidev WebServer Pro. No IIS requirement is necessary unless Kyocera embedded platform is in use (please check specific post).

* Only 64bits version support more than 2GB of RAM usage according Windows architecture

** Some OS are out of support cycle by Microsoft because out-dated, the support for those is just technical in line with Microsoft support policies for end of life OS versions

*** .NET Framework 4.6 support has been introduced since v4.9, all previous versions require .NET Framework 4.5