License Problematic with Proxmox Host and Problem with Word / Excel File Output

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Last Post 3 weeks ago

TobiasD posted this 3 weeks ago

Hello everyone,

We have recently been experiencing severe issues with the license whenever the customer uses Proxmox as the host. The license keeps getting reset by Scanshare, but this only helps for a short time. The IP address and MAC address are statically assigned/entered.

Additionally, we still have the problem that since the OCR engine was changed from Omnipage to Tesseract, workflows that have Word or Excel defined as the output format produce documents that are not editable. In other words, the scanned document is inserted into the file as a pure image. This is of NO use to the customer.

For this reason, we still have several installations in the field running older versions, because customers are not willing to purchase an additional volume-based license just to maintain the functionality they previously had.

I strongly assume that we, as a specialist dealer, are not the only ones facing these issues.

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luca.scarpati posted this 3 weeks ago

Hi Tobias,

we think that you miss some info and maybe instead of writing on the forum, if you have any specific problem, just write to support guys and they will be of help as always .

However I will try to summarize and give you a general answer for your points above:

There have been substantial changes in licensing and we have had to adapt the check because MS has changed its crittogtraphy.
We have notified everyone of this change via Tech Newsletter and also our OEMs. There is also a message on our release note.
The Word and Excel (in general office output) at moment need to new module called Smart Office, please send all the licenses in case of at our support and we will check the best solution for you.
Just for info, if in the old versions customers used ABBYY they can simply continue to use it

I hope it was helpful, but as mentioned above, for specific cases like yours, please contact your NOC or our support directly too.

Have a nice day!

Best regards,

Luca

TobiasD posted this 3 weeks ago

Hello Luca,

I believe that the answers can help everyone here in the forum, because that’s what forums are for—using collective knowledge to get information faster and reach solutions more efficiently.

I already have an open ticket with our distributor (Konica Minolta / Develop) regarding this issue. But just like in that response, the topic of Proxmox is ignored or simply not addressed by Scanshare at all. The only thing ever said is: 'License has been reset, please reactivate it at the customer site'...

I'm aware of the change on Azure that affected the licenses. However, this has nothing to do with the issue here, since my example customer already installed the latest version and the license has had to be reset multiple times since then.

Correct, the mentioned Smart Office Module is what I was referring to in my message.
For me and our customers, it’s clearly a step backwards that an already existing feature is removed and now becomes a paid add-on — and on top of that, volume‑based. And then the “new” implemented OCR engine Tesseract is described as being better... older versions with ABBYY would then be the server license, correct?

Does that mean that for customers who have a server license, I can simply update and ABBYY will remain in place? Even during a server migration?!

Why does this forum even exist?!
That is a serious question, because for example, in the latest version a bug was introduced which causes the Process Service to crash if you activate automatic page rotation in the output profile. This is certainly already known internally, and it would be extremely helpful if something like this were shared here in the forum for EVERYONE — ideally with a workaround.

I’m sorry, this is not directed at you personally, but directly at Scanshare.

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luca.scarpati posted this 3 weeks ago

Hi Tobias,

You can use the forum for anything you want, I completely agree with you about using the forum as a collection of information open to all.

However, since much of the information is specific and to avoid security issues (such as swapping serial numbers, etc.), as suggested above there are a release notes and tech newsletter always available, I suggest you contact support directly too for any type of specific issue.

Furthermore, if your NOC support doesn't give you much information and can't resolve your requests also if know they were aware of these changes and informed everyone, you can always contact the support team yourself. They'll surely know how to help you quickly and easily as always .

Here's their contact information in case you don't know it: support@scanshare.com

Have a fab day!

Best regards,

Luca