today i tried to install Capture & Store Server V4.21.08 on my clients Server and i had to register the software offline due to some proxy limitations (i guess, software couldn't reach the activation server).
The offline registration page generated my license file, which i uploaded to the software but i'm getting "invalid license" as response. Application log is saying
"2021-10-11 10:02:45:080 | Error | The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters."
I upgraded to 5.21.08 but got the same error message. Downgrading to 4.21.04 suddenly broke the installation (loading screen freezes).
I tried another license, which i have to install later this month but got the same error, so now i have to contact toshiba to reset both licenses...
The customer is setting up a new virtual machine so we can start fresh, but where lies the problem? I tried in a vm in my office and got the same error.
I installed an older version (4.10) in the vm in my office and now the offline activation is working. Maybe there is a bug in an recent build?