Description

Scanshare is aware of current reports of blank documents printed with the Print Connector, specifically starting from December 13, 2022.

Issue

A regression (bug) is existing in the Microsoft KB5022083 of December 13, 2022. The specific update affects how WPF-based applications are rendering XPS documents.

The Print Connector delivers high quality print jobs in XPS format and due to the above regression the processed XPS print jobs are generated without the required embedded images making them appearing blank. 

Resolution

Microsoft released a patch on January 31, 2023 for Windows 10 and Windows Server 2016 versions and newer, on February 17, 2023 for earlier Windows and Windows Server versions.

If the update is not yet available / installed, the issue can be solved by installing the Powershell and/or registry edit workaround provided in the article below.

After installing the workaround Scanshare services and Windows Print Spooler services need to be restarted to take effects.

Reference

KB5022083 - Broken XPS prinintg in WPF Applications

KB5022083 Change in how WPF-based applications render XPS documents (resolution article)