Scanshare Client Not Connecting to Server — What Am I Missing?

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  • Last Post 26 November 2025
richvanbommel posted this 20 November 2025

Hi, I’m adding a new Scanshare client but it won’t connect to the server. The client shows up, but the status stays offline. I’ve entered the IP and port, but it still doesn’t register. Is there a specific setting I need to enable on the server side for new clients?

Thanks for your support!
Regards from Brussels
Rich Van Bommel

luca.scarpati posted this 26 November 2025

Hi Rich,

 

Are you sure the MFP client can contact the Scanshare server? Then check the network logs and see if there are any client-to-server interactions.

Just for info here the application port that you need to check: 

 

In any case you can always write to your reseller support will surely know how to help you. 

 

Have a nice day! 

Best regards,

Luca

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