Docs with 600 pages do not work

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  • Last Post 12 February 2019
  • Topic Is Solved
jgebauer posted this 08 February 2019

 

V 4.10.0.0 4bit

 

My Problem: Error creating PDF and missing one Page

Document scanned by MFP – 300 Papers – double sided
Process Log:
2019-02-08 08:56:59:049 | Detailed | Loading TIFF image... Finished
2019-02-08 08:56:59:173 | Debug | TIFF info-> Pagecount:
600 , Compression: 'TiffCompressionLZW'

 

2019-02-08 08:56:59:173 | Detailed | Checking empty page at '1'
2019-02-08 08:56:59:173 | Debug | Getting Image for page number: 1
.
.
2019-02-08 09:00:00:705 | Debug | Creating output document for connector
2019-02-08 09:00:00:737 | Debug | Generating file: firstpage=1, lastpage=
600
.
.
2019-02-08 09:00:00:940 | Debug | TIFF info-> Pagecount:
600 , Compression: 'TiffCompressionLZW'
2019-02-08 09:00:00:955 | Detailed | Performing deskew on page '1'
.
.
2019-02-08 09:05:17:597 | Debug | Getting Image for page number:
600
2019-02-08 09:05:17:597 | Debug | Current Memory usage: 520Mb, Working Set: 463Mb
.
.
2019-02-08 09:09:40:160 | Debug | Getting Image for page number:
600
2019-02-08 09:09:40:160 | Debug | Current Memory usage: 87Mb, Working Set: 3759Mb
2019-02-08 09:09:43:113 | Debug | Loading OMNIPAGE engine
2019-02-08 09:09:46:941 | Debug | Loading OMNIPAGE engine succeeded.
2019-02-08 09:09:46:987 | Debug | Generating new OMNIPAGE document
2019-02-08 09:09:47:112 | Debug | OMNIPAGE Language(s): 'en,de,fr'
2019-02-08 09:09:47:112 | Detailed | Processing pages in OMNIPAGE document
2019-02-08 09:09:47:129 | Detailed | Selected OMNIPAGE output format: PDF
2019-02-08 09:09:47:129 | Detailed | Exporting OMNIPAGE document with format: PDF
2019-02-08 09:09:47:129 | Debug | Using JPEG quality: 50%
2019-02-08 09:09:49:581 | Detailed | Processing page:
1/599 ???????
.
.
2019-02-08 09:238:006 | Detailed | Processing page:
599/599
2019-02-08 09:238:522 | Detailed | Finalizing document...
2019-02-08 090:56:788 | Error | Error while creating PDF output (OMNIPAGE engine failed),
message: Error writing file
2019-02-08 091:04:166 | Error | Error creating output document!

 

“SECOND”

 

2019-02-08 09:47:53:743 | Detailed | Processing page: 114/599
2019-02-08 09:47:55:431 | Error | Error while creating PDF output (OMNIPAGE engine failed),
message: Problem in image compression.
2019-02-08 09:47:55:650 | Error | Error creating output document!

 

After restarting the server:

new scan with 10 pages - ok
same workflow a new scan with 600 pages, the tiff-files are in ToshibaMFP\Scans_Temp
and in the Log File nothing happens.
Then the tiff-files disappears and nothing happened.

Best regards
Jörg


luigi.zurolo posted this 12 February 2019

Hi Jorg,

at first look it seems to be a problem with the cache system which can be adjusted to your case, I can see that in a line of your log extract the memory working set is around 3GB.

Could you please file a report to our support portal including the full log files and which kind of hardware configuration are you running.

Thank you.

Luigi

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