Email triggers & URL links

  • Last Post 02 January 2018
  • Topic Is Solved
Michael Foster posted this 04 December 2017


When using Email triggers, is it possible to include a URL link to a local folder?

If I set the URL to '\\BH-FILE1\XXXXXX', the actual link sent to the customer is '/Workflows/\\BH-FILE1\XXXXXX'. The '/Workflows/' pert of the URL link is automatically added by Scanshare as soon as I save the settings for the email trigger. This makes the URL link unusable.

Is it possible to remove this in another way?


Regards, Mike - Copy Print Services Ltd

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luigi.zurolo posted this 06 December 2017

Hi Michael,

this is a normal behaviour since HTML Email is just like a HTML web page and it follows same standards. URLs must be encoded with full protocol as per HTML specification and when you are typing a standard UNC share (not URL), the configuration dialog will append the source URL from where that "partial" URL will be originating (in this case /Workflows/ since you are in the Workflows designer which belongs to the server URL /Workflows/New).

URL must be written in full protocol form such as: http:// , https:// or file:// in case of file URLs. In this case with the file:// protocol you will notice that the extra text is not appended anymore since you are using an absolute valid HTML URL.

Consider also that file:// is an absolete protocol not always (or fully) supported as URLs should be always URLs and not links to files.

You may also use directly UNC paths without creating a HTML URL tag, user can copy it in Windows explorer and open the desired folder / file. You will notice that different mail clients will validate this approach differently, since not standard. E.g. Gmail would should you also this simple text as a clickable link anyway because understanding your intention, other clients not. And some clients may also invalidate you a file:// URL to a share (e.g. Outlook would convert it because not accepting it with a UNC form of file but only local drives).


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Michael Foster posted this 02 January 2018

Thank you for that Luigi, it worked a treat.


Regards, Mike