a few days ago i've noticed a weird bug (bugs) happening from time to time in our office.
2020-06-08 09:569:909 | Error | Failed on deleting original(+ backup) file, message: Access to the path '\\APPL\scanner\_OCR_SCAN\Barcode\UrkNr-Jahr-Kürzel-08062020094337.pdf' is denied.
2020-06-08 076:56:437 | Detailed | Found a file to process: \\APPL\scanner\_OCR_SCAN\Barcode\UrkNr-Jahr-Kürzel04062020173025.pdf.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9.wm_9
2020-06-08 076:56:437 | Information | Creating backup of original file
2020-06-08 076:56:437 | Error | Error creating backup, reason: The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.
Somehow my workflow, which has been working great for weeks now has created an infinite loop, which keeps overwriting the old file. I assume that's because it can't delete the old file properly. I know that it has the proper permissions, since it works 99% of the time. You guys got an idea what else i can try to fix this? I've found this to happen kinda frequently with big files which need a few minutes to get processed.
The two errors aren't directly linked to each other but i keep seeing both.
We're using Scanshare (Capture&Store 22.214.171.124), It's the latest version toshiba provided us.