Internet License Activation

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  • Last Post 09 November 2022
D.Fritsche1968 posted this 05 November 2022

Hi,

I have a customer who only allows temporary internet sharing. What release/web address do I need to give him for Scanshare (Document Navigator) to activate the license? It's a VM license.

best regards

Dietmar

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luca.scarpati posted this 07 November 2022

 Hi Dietmar,

 

virtual licenses can only be activated online as already written in our help and manual activation section.

So there are two steps to follow in your case, if possible we always suggest the 2.:

  1. Contact your dealer or support to disable VM support 
  2. Expose the customer's environment online at least only for license activation, once activated then you can take the environment offline again. 

Have a nice week!

 

Best regards,

Luca

 

D.Fritsche1968 posted this 08 November 2022

Hi Luca,

Yes, I know that, but I need the URL or the IP address that Scanshare contacts during the licensing process so that my customer can release it.

kindly,

Dietmar

luca.scarpati posted this 09 November 2022

Hi Dietmar,

 

here you can find the list of the port used but for the specific question/steps as your URL question please contact the support.

 

Best regards,

Luca

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