Hi,
I have a customer who only allows temporary internet sharing. What release/web address do I need to give him for Scanshare (Document Navigator) to activate the license? It's a VM license.
best regards
Dietmar
Internet License Activation
- 136 Views
- Last Post 09 November 2022
D.Fritsche1968
posted this
05 November 2022
luca.scarpati
posted this
07 November 2022
Hi Dietmar,
virtual licenses can only be activated online as already written in our help and manual activation section.
So there are two steps to follow in your case, if possible we always suggest the 2.:
- Contact your dealer or support to disable VM support
- Expose the customer's environment online at least only for license activation, once activated then you can take the environment offline again.
Have a nice week!
Best regards,
Luca
D.Fritsche1968
posted this
08 November 2022
Hi Luca,
Yes, I know that, but I need the URL or the IP address that Scanshare contacts during the licensing process so that my customer can release it.
kindly,
Dietmar
luca.scarpati
posted this
09 November 2022
Hi Dietmar,
here you can find the list of the port used but for the specific question/steps as your URL question please contact the support.
Best regards,
Luca
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