16 March 2023
please check the logs if in it there is some machine refuses the connection, so it is not a Scanshare problem. Consider also if you have anything in the network which can block or filter the connection to the device. Check if you have any certificate validation enabled in the device network settings, check also which Tls level you have enabled in the Security device settings.
You can check also if you get a HTTP 501 error if you try to open https://YOURDEVICEIP:50003 from the browser on the same Scanshare server which will show that the connection can reach the device (otherwise you will get a connection refused error instead).
Or for a easier approach we suggest to make a machine reset and then try again with the default machine settings.
In general for any specific request like your we suggest always contact the support.