V 4.10.0.0 32bit – blank Pages in Documents

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  • Last Post 02 February 2019
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jgebauer posted this 01 February 2019

 

V 4.10.0.0 32bit – blank Pages in Documents

Scan from MFP – Output Windows File System PDF without OCR
Doc with 72 Pages – Page 36 to 41 and 65 to End are blank Pages in the PDF File.

See the attached Log

 

Same Doc with 64bit ok.

Best regards
Jörg

 

 

 

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luca.scarpati posted this 01 February 2019

Hi Jörg,

 

your issue is normal, as you can see from the logs there is an incorrect state of the engine ... it means your document is too big and there is not enough memory available  (I think you know that for the 32bit it max 2GB) and so it is low that it leaves some blank pages (the problem is due to the burning of the image).

For this reason we have developed in the RegEdit two options :

 - ImageMemoryThreshold

 - RasterImageMemoryThreshold

 

Please try changing that value to 500: 

HKLM\Software\(Wow6432Node)\YOURINSTALLATIONNAMEBRAND\ImageMemoryThreshold

 And changing this other one to 1000

HKLM\Software\(Wow6432Node)\YOURINSTALLATIONNAMEBRAND\RasterImageMemoryThreshold 

 

This value is combined with the possible amount of allocable memory for the process which is quite dynamic but it is almost always around 1.4gb, so you should never put a value higher than this one otherwise you will receive an exception during process.

 

However, when it is possible, we always recommend the 64bit version which can allocate much more memory surprised.

 

Have a nice afternoon!

 

Best regards,

Luca

jgebauer posted this 02 February 2019

Hi Luca,

thank you, normaly i use the 64bit Version, in this case the installation was bevor Toshiba offers the 4.10 64bit.

Best regards,

Jörg

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