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  • Last Post 18 October 2019
José Antonio González Pájaro posted this 09 October 2019

HI Colleagues

Where can we download the patches? specifically the KB000038



J.A. Gonzalez


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luca.scarpati posted this 10 October 2019

Hi J.A. Gonzalez,


The KB000038 is a cumulative update including all latest fixes and some small improvements only for the v4.10.0.0. 

The download is done automatically in background if the automatic updates are activated in the server settings otherwise you can check them every time you go to the "info" section of the "MenuBar".

In these two posts below you will find all the steps you need to do: 


Best regards,


José Antonio González Pájaro posted this 16 October 2019

I've already checked my Scanshare release on this part of the Panel but, I allways see the same message:

-- first a warning ICON --"Updates in the background process, try again later"

But my release is



luca.scarpati posted this 18 October 2019

Hi J.A. Gonzalez,


maybe you have some old update failed.

I suggest you close the application, go to the installation root folder and delete the "update.tmp" folder. After that try again the update (MenuBar -> Info) and remember to follow all the steps suggested above in the first post.


Have a nice day!