Not returning a variable correctly

  • Last Post 11 July 2019
michael.p posted this 04 July 2019


We have a configured workflow that is not returning a variable correctly

There are 5 questions in the workflow, 2 x selecting folders, 2 x creating folders and 1 x a file name.

Client is asked to select a Year folder, a month and then a file name for the document. They can also create a year folder and/or a month folder if required.

The issue comes in when they select the year folder (this works fine) and then go to select a month folder and the result on the screen is the years folder again. This should have displayed the month folders under the initial year folder selected. You can create a year folder and a month folder or you can select a year folder and create a month folder and give the document a file name and it all works.

This client used the Toshiba version of the ScanShare previously and all the workflows operated correctly. 

Please see attached workflow, we are using HyPAS version 1.3.1

Thank you

Attached Files

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luigi.zurolo posted this 05 July 2019

Hi Michael,


Thank you for the report, this is a known issue into the client version 1.3.1 fixed in version 1.4.

If you go to our downloads area you will find the new PKG v1.4 which fixes this issue, just replace it on the device without doing any changes on the server configuration and the dynamic questions will be back working.


michael.p posted this 11 July 2019

Thank you, we have confirmed that updating the client version has resolved the issue



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