USER variables doesn't appear when clicking on VAR button

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  • Last Post 05 March 2019
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Steph posted this 18 January 2019

Hello Scanshare team,

In capture & Store 4.10 (64bit edition), USER variables created from process modules (barcode, OCR zone) are not listed when clicking on VAR button.

Strangely, USER variables created from questions in capture modules are listed in VAR button.

 

Best regards

 

Stéphane

 

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luca.scarpati posted this 18 January 2019

Hi Stéphane,

 

we are aware about this behavior and unfortunately it is a bug appeared in the official 4.10 installer affecting in general the variables list.

However it is just a UI bug and the variable is working correctly if entered manually. We are preparing a patch to fix this annoying bug but in the mean time you can suggest to write the variable manually, e.g. %OCR_ZONE01%, in the field it needs to be entered.

Only in the case the variable would be required also for the combo box  which will not allow to type in text, I suggest you use a workaround to insert another not used server variable (e.g. %USERDEPARTMENT%) and update this variable with a script just before the YOUR connector, example:

var = Metadata.Values("OCR_ZONE01")

call Metadata.SetValues("USERDEPARTMENT", var)

 

Sorry for the inconvenience and we update you as soon as the patch will be available innocent.

 

Best regards,

Luca

 

Steph posted this 01 March 2019

Hello,

 

I've updated my installation to 4.10.0.0.u038 64bit, but the bug is not fixed :-(

Even after restart webserver, all CS services, and server reboot. The variables from process modules dosn't appear in VAR list.

Ex: OCR_ZONE01

Best regards

 

Stéphane

luca.scarpati posted this 01 March 2019

Hi Stéphane,

 

that's strange...are you sure you have done all the steps? did you run the .exe file (double click on the KB000038.exe patch for your platform, x86 or x64.) in the application root folder?  

Please read this post: Cumulative update for v4.10: KB000038

 

Best regards,

Luca

Steph posted this 04 March 2019

Hi Luca,

Capture & Store has done the KB installation automatically (this was written in the info menu of the UI) and then the updated icon was displayed in dashboard and the version changed to 4.10.0.0.u038 64bit, so i thought it was ok for the update.

 

I've runned the captureandstore_4.10_kb000038_x64.exe as you said, and it is ok now :-)

 

So, the fact that CS version changed to 4.10.0.0.u038 64bit before i ran the .exe file, i just to inform that the update is ready to install?

 

Best regards

 

Stéphane

 

luca.scarpati posted this 04 March 2019

Hi Stéphane,

 

yep and the motivation is all write in the "note" of the post suggested above: "...the patch installer cannot detect the platform automatically..."

 

I think that after the installation of the update your problems have been solved coolinnocent.

 

Enjoy your afternoon.

 

Best regards,

Luca

Steph posted this 05 March 2019

Thank you very much Luca :-)

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